Service Delivery & Archive Analyst
Vacancy Details
Summary | |
---|---|
Location: | Dufftown |
Region: | United Kingdom and Ireland |
Job Type: | Permanent |
Category: | Information Systems |
Closing Date: | 27/02/2020 |
Date Posted: | 13/02/2020 |
Reference: | VFBS0192 |
Description
Working
in the Client Services team, within GTS (Global Technology Services), providing quality second and third level IT support to the business
at Dufftown. The primary focus of the role is to resolve, to complete customer
satisfaction, as many IT service requests as possible within Service Level
Targets. The secondary purpose of this role is to support the on-site archivist
catalogue the historical artefacts and documentation relating with William
Grant and Sons.
·
Provide technical
expertise and assistance to William Grant & Sons end- users as required.
·
Identify and
interpret end- user requirements, action and implement IS interventions which
support business delivery and align with GTS team operations.
·
Suggest
and contribute to ways of improving existing tasks, procedures, processes and
solutions using current technology.
·
Proactively
share knowledge with other team members, updating existing and / or documenting
new procedures as necessary.
·
Participate
in GTS projects where applicable and when resources are available.
·
Provide 2nd & 3rd level telephone, remote or
desk support, resolving all calls within Service Level Targets.
·
Support the
archivist solution and record historical company documentation and artefacts
using Document Management Systems.
In order to apply for this vacancy, you must be able to supply the required answers to the following questions:
- Do you currently have the legal right to work in the location of the vacancy?
- Do you speak business english fluently?