Vacancy Details

Description

Working in the Client Services team, within GTS (Global Technology Services), providing quality second and third level IT support to the business at Dufftown. The primary focus of the role is to resolve, to complete customer satisfaction, as many IT service requests as possible within Service Level Targets. The secondary purpose of this role is to support the on-site archivist catalogue the historical artefacts and documentation relating with William Grant and Sons.

·       Provide technical expertise and assistance to William Grant & Sons end- users as required.

·       Identify and interpret end- user requirements, action and implement IS interventions which support business delivery and align with GTS team operations.

·       Suggest and contribute to ways of improving existing tasks, procedures, processes and solutions using current technology.

·       Proactively share knowledge with other team members, updating existing and / or documenting new procedures as necessary.

·       Participate in GTS projects where applicable and when resources are available.

·       Provide 2^nd & 3^rd level telephone, remote or desk support, resolving all calls within Service Level Targets.

·       Support the archivist solution and record historical company documentation and artefacts using Document Management Systems.